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Q: Why are the Trumpet Clubs and the TrollCarnival Book Clubs being combined with Scholastic Book Clubs and Scholastic Special Offer catalogs? A: Over the past few years, we have talked to thousands of teachers who told us it would be easier for them to not have to keep track of so many Book Clubs. They said that we could make the book ordering process a lot easier for teachers and parents by not mailing so many catalogs and by combining all of our excellent Trumpet and TrollCarnival products and prices into our Scholastic catalogs and Special Offers. Q: Will I receive catalogs automatically in September? A: Yes. You will receive the grade appropriate Scholastic Book Club catalog in September instead of the Trumpet or TrollCarnival catalog you’ve received in the past. Q: Will I still be able to get the high-quality literature that I used to order from Trumpet? A: Yes. Scholastic Book Clubs will incorporate all the very high-quality books that you’re used to getting from Trumpet. Q: Will I be able to buy low-priced items from Scholastic Book Clubs as I used to from TrollCarnival? A: Yes. As always, Scholastic Book Clubs will offer you the very best prices. Q: What catalogs are available to use in place of the Trumpet and TrollCarnival Book Clubs I was using? A: Scholastic will provide the same great selection of top quality books for every reading level at excellent prices that you’ve been used to with Trumpet and TrollCarnival. Below is a list of available Scholastic Book Clubs. There is one just right for every classroom! Honeybee® Firefly® SeeSaw® Lucky® Arrow® Tab® Teens® Club Leo® Special Offers (curriculum-based catalogs) Q: How can I request a Scholastic Book Clubs catalog? A: Click here teacher.scholastic.com/bookclubs
to request a catalog online. Q: Do I use my Trumpet or TrollCarnival Customer Number when I order from Scholastic Book Clubs? A: Yes. Your Customer Number remains the same. Q: How do I contact Customer Service if I have questions about my Trumpet or TrollCarnival Book Club accounts? A: Scholastic Customer Service Representatives have complete access to information about your Trumpet and TrollCarnival Book Club accounts. Email Customer Service: bookclubs@scholastic.com Call Customer Service: 1-800-SCHOLASTIC (1-800-724-6527) Q: Can I find information about my Book Club account online? A: Information is available online 24 hours a day. To track the status of your order: To track your Bonus Point Bank balance and activity www.scholastic.com/bonuspointbank Q: What happens to my Trumpet and TrollCarnival Bonus Points? A: All your Bonus Points are combined in your Scholastic Bonus Point Bank account. Q: How can I find out how many Bonus Points I have? A: Go to www.scholastic.com/bonuspointbank
to check your combined Bonus Point Bank account balance 24 hours a day
or call the Bonus Point Bank Hotline at Q: I have Trumpet or TrollCarnival paper Bonus Points. What do I do with them? A: You can send them in with your next Scholastic Book Club order so they can be added to your Scholastic Bonus Point Bank. (Please remember to make copies of your paper Bonus Points for your records.) Q: I ordered a Bonus Item from Trumpet or TrollCarnival that I never received. Can I get my Bonus Points returned? A: Yes. Contact Customer Service. Email Customer Service: bookclubs@scholastic.com Call Customer Service: 1-800-SCHOLASTIC (1-800-724-6527) Q: I have Trumpet or TrollCarnival coupons that I have not yet redeemed. Can I still use them? A: If your coupons haven’t expired you are welcome to use them on the Scholastic Book Club of your choice. The expiration date appears in small type at the bottom of the coupon. Q: I have a One Trumpick coupon for use in September. Can I use it? A: Yes. If the coupon hasn’t expired you are welcome to use it on the Scholastic Book Club of your choice. Q: I have Back-to-School Bonus Points from my May TrollCarnival order. Can I use them? A: Yes. If the coupon hasn’t expired you are welcome to use it on the Scholastic Book Club of your choice. Q: I have a balance due on my Trumpet or TrollCarnival account. Where can I send payment? A: You can pay your balance online with a credit card 24 hours a day: Or us the envelope found in any Scholastic Book Club catalog to mail your payment. Please make all checks payable to Scholastic Book Clubs. Scholastic Book Clubs, Inc. Q: I am waiting for a back order from my Trumpet or TrollCarnival order. When will it arrive? A: Please contact Customer Service. Email Customer Service: bookclubs@scholastic.com Call Customer Service: 1-800-SCHOLASTIC (1-800-724-6527) Q: There were missing items from my last Trumpet or TrollCarnival order. How do I get them? A: Please Contact Customer Service so we can replace them as soon as possible. Email Customer Service: bookclubs@scholastic.com Call Customer Service: 1-800-SCHOLASTIC (1-800-724-6527) Q: I placed a Trumpet or TrollCarnival order that I haven’t received. Can I have a refund? Email Customer Service: bookclubs@scholastic.com Call Customer Service: 1-800-SCHOLASTIC (1-800-724-6527) Q: I have a credit on my Trumpet or TrollCarnival Book Club account. What will happen to it? A: Your credit has already been applied to your Scholastic Book Clubs account.
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