BookFlix

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Frequently Asked Questions

Getting Started
Q1: What software and hardware is required to use Scholastic BookFlix?
Q2: How can we be certain we meet the technical requirements for BookFlix?
Q3: How do we access BookFlix in our school or public library?
Q4: How do we set up remote access?
Q5: What software and hardware is required to install Scholastic BookFlix at home (remote access)?
Q6: Do I need to install BookFlix on our school or library's computers before children can access the program?
Q7: Our school district has a secure firewall in place. Will I be able to use BookFlix?
Q8: How many BookFlix videos can be watched simultaneously?
Q9: How large are the video and eBook files? I'm uncertain if I have enough storage space to use BookFlix.
Q10: I don't want my students downloading files to our school or libraries computers. How do I prevent them from doing this?
Q11: Can children bookmark specific pairs within BookFlix so that they can easily return to a favorite pair?
Q12: Can I monitor how often my students or patrons use BookFlix?

Troubleshooting
Q13: My username and password does not work.
Q14: I cannot access BookFlix (I do not normally need to login to BookFlix with a username and password).
Q15: When I go to "Watch the Story!" section all I see is a white screen.
Q16: When I access BookFlix I can hear the audio, but I can't see the fictional video storybooks in the "Watch the Story!" section. How do I resolve this problem?
Q17: I can watch the video, but every so often it pauses and the progress bar stops. Why is this happening and how do I resolve this?
Q18: I click on the full screen option within the "Watch a Story!" but nothing happens.
Q19: The full screen version of the video is blurry. How do I remedy this?


Q1: What software and hardware is required to use Scholastic BookFlix?
A1: Scholastic BookFlix is a subscription-based, online literacy resource that streams Weston Woods fictional videos and nonfiction e-books over the Internet. The following technical specifications are required to implement BookFlix in a school or public library: Optimal viewing of BookFlix streaming video and animations requires a T1 connection or higher at building level (minimum) and Macromedia Flash Player 9.0 or higher (this is a free download at www.adobe.com).

For PC: We recommend at minimum a Pentium II processor or higher with 128 MB of RAM with Windows 98, Windows 2000, or Windows XP operating system. We recommend using the following browsers: Internet Explorer 6.0 (7.0 for Windows XP) and Firefox 2.x or higher. We also recommend using a 15-inch monitor with the resolution set at 1024 x 768 for best viewing (will operate fine at 800 x 600) with high 16-bit colors or higher selected. Also, either a PowerPC® G3 500MHz or faster processor or an Intel CoreTM Duo1.83GHz or faster processor.

For Mac: We recommend running Macintosh OS X with the following browsers: Safari 1.4 or higher and Firefox 2.x or higher (Firefox 3 requires OS X 10.4 or higher) and is best displayed on a 15-inch monitor with the resolution set at 1024 x 768 (will operate fine at 800 x 600) with "thousands of colors" selected. Also, either a PowerPC® G3 500MHz or faster processor or an Intel CoreTM Duo1.83GHz or faster processor.

BookFlix includes numerous audio features and therefore requires speakers or headsets.
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 Q2: How can we be certain we meet the technical requirements for BookFlix?
A2: Before you begin your subscription, please click on the following link to make sure every computer that will run BookFlix meets the necessary technical requirements: http://bookflix.scholastic.com/browsercheck.  After you have completed this diagnostic check you will be ready to begin using BookFlix.
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Q3: How do we access BookFlix in our school or public library?
A3:

BookFlix is a subscription-based literacy resource for schools and libraries and may be licensed for both on-site and remote access. A variety of methods are used to authenticate these accounts at your district, school or public library. If you are not integrally aware of your network or Web infrastructure, please review this information with the head of your technology department before making your decision.

  1. IP Address: On-site access is most easily provided by authenticating the public IP address or address range (whichever is appropriate) unique to the subscribing institution(s).
  2. Secure Referring Web Page: If your institution maintains a Web site that includes a page accessible only to your students or library patrons (using student ID numbers, passwords, etc. maintained by you), you can place a link to BookFlix on that page and allow subscribers to access our service via that link..
  3. One-time Password: If your institution shares IP addresses with nonsubscribing institutions and you do not have a secure referring Web page, we can connect you using the "one-time password" method. This method works well when one or more-but not all-libraries behind a proxy server elect to subscribe.
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Q4:  How do we set up remote access?
A4:

If you choose to subscribe to BookFlix with remote access, there are a variety of methods to make this literacy resource available to your students or patrons at home. You may already be using one of the methods below for other databases, including Grolier Online. If you are not integrally aware of your network or Web infrastructure, please review this information with the head of your technology department before making your decision.

  1. Secure Referring Web Page: If your institution maintains a Web site that includes a page accessible only to your students or library patrons (using student ID nos., passwords, etc. maintained by you), you can place a link to BookFlix on that page and allow subscribers to access our service via that link.
  2. Remote Patron Enrollment:  Remote patron enrollment is a method of access where students or library patrons get their own, one-time username and password for remote access. The username and password are delivered to their e-mail in-box after they enroll at a BookFlix sign up page. After their first login, remote users will have direct access to the subscription.
  3. Library Card Authentication:  Library card authentication for remote access can be established provided that library cards are issued with at least three common starting digits and a fixed total length. The licensed site must also have its own web page.
  4. IP Assignment: If you have the ability to assign an IP address to your remote patrons (possibly through a proxy server) we can authenticate those IP addresses for remote access. Please remember that we need to know the IP addresses you are assigning even if they are already authenticated. They need to be coded for remote access to ensure that your usage statistics can be gathered accordingly.
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Q5: What software and hardware is required to install Scholastic BookFlix at home (remote access)?
A5: Families will need a DSL, cable modem or higher connection. BookFlix will not work with a dial-up connection. Browser and Flash requirements are the same for remote access as they are for school/library use.
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Q6:  Do I need to install BookFlix on our school or library’s computers before children can access the program?
A6: No installation of BookFlix is required.    The only thing you might need to install is Flash version 8.x or higher.
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Q7: Our school district has a secure firewall in place.  Will I be able to use BookFlix?
A7: To access BookFlix you should have ports 80 and 1935 open for best streaming video playback. Streaming will play through port 80 (which is the standard web port), but playback is better with the additional port 1935 open.
You may also need to add www.scholastic.com, scholastic.fcod.llnwd.net and scholastic.vo.llnwd.net to your list of safe web sites.
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Q8: How many BookFlix videos can be watched simultaneously?
A8:

Scholastic BookFlix delivers Weston Woods video storybooks and other content over the Internet. The number of videos that can be watched by a user simultaneously depends on many factors, including connection speed, the amount of other activity that is taking place on a school or library’s computer network at a given time, and whether a school or library has a dedicated Internet connection or shares with other schools or libraries.

The following guidelines should be used to determine how many BookFlix videos can be streamed simultaneously, and what implementation options for BookFlix are most appropriate. Note that these are average usage guidelines only. Actual performance may vary based on factors listed above.

School Connection Speed Maximum # of Simultaneous Videos That Can Be Streamed Recommended Implementation Options (Schools)
T1 (1.5 MB) 10 Teacher Led, Small Group, Library Learning Center, Small Lab
Cable Modem (4-5 MB) 60 Teacher Led, Small Group, Library Learning Center
T3 (44.7 MB) 100 Teacher Led, Small Group, Library Learning Center, Lab
Gigabit (1000 GB) Unlimited Teacher Led, Small Group, Library Learning Center, Lab
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Q9: How large are the video and eBook files?  I’m uncertain if I have enough storage space to use BookFlix.
A9: BookFlix uses streaming media, so there are no files to download to your computer or server.
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Q10: I don’t want my students downloading files to our school or libraries computers.  How do I prevent them from doing this?
A10: BookFlix uses streaming media, so there is no way children can download the files to your computer.
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Q11: Can children bookmark specific pairs within BookFlix so that they can easily return to a favorite pair?
A11: No, unfortunately you cannot bookmark any links within BookFlix.
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Q12:   Can I monitor how often my students or patrons use BookFlix?
A12: Yes, you monitor usage stats for BookFlix by visiting http://bookflix.scholastic.com/stats.  Existing Grolier Online customers can also view a combined stats report at http://stats.grolier.com.
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Troubleshooting

Q13: My username and password does not work.
A13: Please check your records carefully to ensure that you are entering the correct username and password and that you are typing them using all lower case letters. If the problem is not resolved, please call our customer service line at 1-888-326-6546.
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Q14:  I cannot access BookFlix (I do not normally need to login to BookFlix with a username and password).
A14: Any number of factors may temporarily affect your ability to access BookFlix. If you are experiencing such difficulties, we recommend that you consult the technical staff at your school or library first, to see if any of the factors listed below applies, then call (or have your technical supervisor call) our customer service line at 1-888-326-6546. We have specific solutions for each of these issues:
  • Has your IP address or address range recently changed?
  • Have you recently changed your Internet service provider?
  • Have you added a proxy server or firewall to your technical infrastructure, either at your site or at the district (or other) level?
  • Are you or your service provider using a cache engine?
  • Have you added Internet filtering software to your system?
  • Have you recently upgraded your technical infrastructure in any other way?
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Q15: When I go to “Watch the Story!” section all I see is a white screen.
A15: Your computer is missing the Flash plug-in. Download it for free at www.adobe.com, follow the installation instructions, and relaunch your browser.
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Q16: When I access BookFlix I can hear the audio, but I can’t see the fictional video storybooks in the “Watch the Story!” section.  How do I resolve this problem?
A16: While on the story page, right click your mouse on the story and scroll to the bottom of the menu.  Here it will tell you what version of Flash you have installed.  If you are using anything below Flash version 8, you will need to upgrade to a newer version.  To update your version of flash, go to http://www.adobe.com.  This upgrade is free.
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Q17: I can watch the video, but every so often it pauses and the progress bar stops.  Why is this happening and how do I resolve this?
A17: Your network may be experiencing heavy traffic.  To decrease the amount of pauses that you get, right click on the video, and select “Quality” from the menu.  Changing this setting from “High” to “Medium” or “Low” may alleviate the choppiness.
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Q18: I click on the full screen option within the “Watch a Story!” but nothing happens. 
A18: You may have a pop-up blocker installed or Javascript has been disabled.
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Q19: The full screen version of the video is blurry. How do I remedy this?
A19: BookFlix automatically delivers a file that is optimized for your internet connection speed. The full screen option is a scaled-up version of this file, and intended mainly for classrooms or groups of several people watching at a distance. Take a few steps back from your computer, and the picture should appear fine.
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