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Customer Service

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Classroom Magazines Customer Service
Frequently Asked Questions

What is the Scholastic Guarantee?
We stand behind every magazine and book we publish. Take up to 30 days to evaluate the magazine you ordered. If you are not completely satisfied, simply call us or write “cancel” on your invoice and owe nothing.

When will I receive my order?
Each magazine has a different schedule depending on how many issues there are per year. How soon you receive your first issue depends on when you place your order and the issue schedule. Generally you should expect to receive your first issue 4–6 weeks after you place your order. After the first issue, you will receive your magazines according to the standard schedule.

What happens if I want to change my order?
Simply call the Classroom Magazines customer service toll-free number, 1-800-SCHOLASTIC (1-800-724-6527) or e-mail customer service. Please allow 4–6 weeks for your revision to take effect. (For monthly magazines, allow up to 8 weeks).

Who should I contact for information about my order?
Simply call our Classroom Magazine customer service department toll-free at 1-800-SCHOLASTIC (1-800-724-6527) or e-mail customer service. Our representatives will work with you to resolve any problems.

What if I get duplicate orders?
If you receive duplicate sets of magazines, please call our Classroom Magazine customer service department at 1-800-SCHOLASTIC (1-800-724-6527) or e-mail customer service. Please provide us with information from the shipping labels from both parcels so we can adjust our records.

How do I pay for my order?
You will receive an invoice for your order within four weeks. Payments should be sent to Scholastic Inc., P.O. Box 3725, Jefferson City, MO 65102-3725.

What if I have not received all of my magazines?
  • Check the publication schedule in your Teacher’s Edition to determine when to expect the issues. Publication dates vary among magazines.
  • Contact your local post office to see if there is any delivery problem or delay.
  • Check with other members of your school’s staff. Someone may be holding your copies.
  • Notify us at 1-800-SCHOLASTIC (1-800-724-6527)
How are my magazines shipped?
  • Your magazines are shrink-wrapped and shipped in bundles that are “bailed” together.
  • To meet mailing requirements, we limit the number of magazine copies per package. Therefore, you may receive more than one package if you’ve ordered a large number of student subscriptions.
  • All packages of a magazine issue mailing to the same address will be shipped on the same day.
How do I get my Teacher’s Edition?
Teacher’s Editions — which include a copy of the student magazine — are supplied, at no additional cost, as follows:
  • Orders of 10–39 subscriptions — One Teacher’s Edition
  • Orders of 40–69 subscriptions — Two Teacher’s Editions
  • Every additional 30 subscriptions receives another Teacher’s Edition
When your magazines are shipped in two or more packages, all Teacher’s Editions are sent together in one of the packages.

How can I find out about state standard correlations?
Our well-informed service representatives will work with you to show how our magazines tie in to your state standards. Just call 1-800-387-1437.

Where can I find out about funding?
Our well-informed service representatives will work with you to help you find funding ideas. Just call 1-800-387-1437, our toll-free number, or visit our Classroom Magazines funding information page or www.scholastic.com/grants for further assistance.

What if I still have a question or service request?
If you would like any further information, please feel free to give us a call at 1-800-SCHOLASTIC (1-800-724-6527) or e-mail us here. Remember to reference your account number if you are contacting us about an existing order. You may also write to us at Scholastic Inc., P.O. Box 3710, Jefferson City, MO 65102-9957.