Webcast Tips & Frequently Asked Questions

• Q: What is the Minimum Internet Connection Required?
• A: Minimum of 500kbps for high speed video
• Q: What Browsers are Supported?
• A: Internet Explorer 6+; Firefox 2.5+; Safari 1.0+
• Q: Do I need Flash for Viewing?
• A: Yes, please download the most recent version of Flash. Note: We do not use Windows Media Player, nor is it required to view the webcast.
• Q: My Presentation Rebuffers a lot and When the Video Plays, It is Choppy...What is the Problem?
• A: There are a few possible reasons:
• • Not Enough Bandwidth: You need 500kbps of available bandwidth.
  • Overloaded Machine: If you have too many applications open it slows down your computer and will effect your viewing experience. Close down unused applications during the webcast.
  • Overloaded Browser: If your browser has too many tabs open it may slow down your computer. Restarting your browser should resolve this issue.
• Q: The Video Won't Play at All...What Should I Do?
• A: You may be experiencing difficulties with video for the following reasons:
• • Unsupported Versions of Flash Player: We suggest you test your system and download the latest version of Flash Player, if required.
  • Internet Connection Interrupted: Ensure that your connection to the internet is active.
  • Port Connection Problems: See ports below for accessing the video from behind a corporate firewall.
• Q: What Ports Need to Be Open?
• A: Here are some technical tips which you should pass along to your System Administrator:
• • Accessing Media Files From Behind a School Firewall: Occasionally, school firewalls and/or proxy servers do not allow video to play through internal networks. You will need to either connect to the broadcast site from outside of the firewall or ask your MIS department to open "Port 80" which supports audio & video streaming.
  • Generally, Port 80 is Not Blocked on Any Network: As this is the standard port for normal web traffic, it is more likely that your Systems' Administrator disabled access to the "rtmp://" protocol. Here is a link to a live stream that Akamai keeps running...if you see video or color bars, you are good to go for the event. (Please note the port test on the left hand side. At least one green check-mark should appear under the "rtmp" column for 1935, 443, or 80.)
  • Your Location Filters Domain Names: Make sure the URL for the webcast is not blocked - vxlive.feedroom.com
• Q: I Cannot Hear the Audio When the Presentation is Playing...What Should I Do?
• A: Verify that your speakers are turned "on" and that the volume is set at an audible level.
• Q: Why Does the Audio Sound Scratchy, or Inconsistent?
• A: Make sure your speakers are connected, turned up, and your connection to the Internet is active. Also, confirm that you have enough bandwidth.
• Q: I Cannot Login to the Presentation...Why Not?
• A: You will need the email address you used to register in order to login to the presentation. Please re-register if you have forgotten which email address you originally used.